Refund policy

SHIPPING, RETURNS AND REFUNDS POLICY

Company Name: BuyParfum LLC

Effective Date: 5^th December 2025

This Shipping, Return & Refund Policy (“Policy”) explains how BuyParfum LLC (“BuyParfum”, “we”, “us”, or “our”) handles shipping, delivery, returns, exchanges, and refunds for purchases made through our online store (the “Site”).

This Policy forms part of, and should be read together with, our Terms & Conditions.

1. WHERE WE SHIP

1.1 Shipping Regions
We currently ship perfumes and related products to a range of countries, including (but not limited to):

• United Arab Emirates and selected countries in the Middle East;
• Selected countries in Africa (including those mentioned on the Site);
• Selected international destinations as displayed at checkout.

1.2 Availability by Address
Available shipping destinations and options will be shown at checkout based on your delivery address. We may update available destinations from time to time.

1.3 Restricted Destinations
Due to regulatory or carrier restrictions for flammable goods (perfumes), we may be unable to ship to certain countries, regions, or P.O. Boxes. If we cannot fulfil your order to your specified address, we will cancel the order and process a refund.

2. SHIPPING METHODS, FEES & DELIVERY TIMES

2.1 Shipping Methods
Orders are shipped using reputable courier or postal services selected at our discretion. The service level (standard, express, etc.) may vary based on your location and the options you choose at checkout.

2.2 Shipping Fees
Shipping fees are calculated at checkout and depend on:

• delivery country and region;
• chosen shipping method;
• order weight and value.

Any applicable shipping charges will be clearly displayed before you confirm payment.

2.3 Estimated Delivery Times
Estimated delivery times will be shown at checkout and in your order confirmation email. These timeframes are estimates only and may vary due to:

• customs inspections;
• carrier delays;
• public holidays;
• local conditions.

2.4 No Liability for Carrier Delays
We are not liable for delays caused by carriers, customs authorities, or circumstances beyond our reasonable control. Such delays do not entitle you to cancel an order once it has been shipped, unless otherwise required by applicable consumer law.

3. HANDLING & ORDER PROCESSING TIMES

3.1 Processing Time
We typically process and dispatch orders within 1–3 business days after payment confirmation, excluding weekends and public holidays.

3.2 Order Verification
For security reasons, we may require additional verification (such as confirmation of payment details or identity checks). In such cases, processing times may be extended and you will be notified if additional information is required.

4. FLAMMABLE GOODS & SPECIAL SHIPPING CONDITIONS

4.1 Classification of Perfumes
Perfumes and body mists are classified as flammable liquids under transport regulations. This may affect available shipping modes and transit times.

4.2 Air Transport & Restrictions
Certain air routes or destinations may restrict or prohibit the carriage of flammable goods. Where such restrictions apply, we may:

• adjust the shipping method;
• extend estimated delivery times; or
• cancel and refund the affected order.

4.3 Customs & Regulatory Checks
Shipments may be subject to security screening or customs checks, which can cause delays that are outside of our control.

5. ORDER TRACKING & DELIVERY CONFIRMATION

5.1 Tracking Information
Once your order ships, you will receive a shipping confirmation email containing tracking details (where available). Tracking availability may vary by carrier and destination.

5.2 Delivery Confirmation
A shipment is deemed delivered when the carrier confirms delivery to the address provided at checkout, as shown by the carrier’s tracking or delivery records.

5.3 Proof of Delivery
We may rely on carrier tracking information, delivery scans, and any available proof-of-delivery documentation as conclusive evidence of delivery.

6. CUSTOMS, DUTIES & TAXES

6.1 Import Duties and Taxes
For international orders, customs duties, import taxes, and related charges may be levied by your local authorities. Unless explicitly stated otherwise at checkout, these charges are your responsibility.

6.2 Refusal to Pay Duties/Taxes
If you refuse to pay applicable duties or taxes, the shipment may be returned to us or destroyed by customs. In such cases:

• if the shipment is returned to us in a resalable condition, we may issue a refund minus shipping costs, return charges, customs fees, and any other related costs;
• if the shipment is not returned or is destroyed, no refund will be due.

6.3 Compliance with Local Laws
You are responsible for ensuring that the import of our products into your country complies with local regulations.

7. WRONG ADDRESS / FAILED DELIVERY

7.1 Incorrect or Incomplete Address
You are responsible for providing an accurate and complete delivery address. If an order cannot be delivered due to an incorrect or incomplete address provided by you:

• we are not liable for delayed or non-delivery;
• any re-shipment may incur additional shipping charges;
• if the parcel is returned to us, any refund will be net of shipping and associated carrier fees.

7.2 Unclaimed or Refused Shipments
If a shipment is unclaimed, repeatedly undeliverable, or refused at delivery:

• it may be returned to us, or destroyed by the carrier or customs authorities (depending on local rules and the nature of the goods);
• any potential refund will be handled in accordance with Section 6.2 and Section 10 below.

8. RISK OF LOSS & TITLE

8.1 Risk Transfer
Risk of loss, damage, or theft passes to you once the carrier confirms delivery to the address you provided at checkout.

8.2 Transfer of Title
Title to the products passes to you once we receive full payment of the purchase price and all applicable charges.

9. OVERVIEW OF OUR RETURN & REFUND APPROACH

9.1 Quality & Hygiene Focus
Because our products are perfumes and related fragrance items, they are hygiene-sensitive and involve flammable liquids. For this reason, our return policy is carefully structured to balance customer satisfaction, safety, and legal compliance.

9.2 Reference to Local Law
Your statutory rights (if any) under applicable consumer protection law remain unaffected by this Policy. Where local law grants you mandatory cooling-off or withdrawal rights, we will honor those rights.

10. ELIGIBILITY FOR RETURNS & EXCHANGES

10.1 Return Window
Subject to the conditions below, you may request a return or exchange within 14 days from the date of delivery, as confirmed by the carrier.

10.2 Returnable Items
We generally accept returns or exchanges in the following circumstances:

(a) Incorrect Item Sent
You received a product different from what you ordered (e.g., wrong fragrance, size, or quantity).

(b) Damaged or Defective on Arrival
The product arrived visibly damaged or with a defect that affects its normal use.

(c) Sealed & Unused Products (Discretionary)
Subject to our inspection and local law, we may accept returns of sealed, unopened, and unused products in their original packaging, where the protective wrapping and any hygiene seals are fully intact.

10.3 Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns in the following situations, unless required by mandatory law:

• any product that has been opened, unsealed, sprayed, used, or partially used;
• products showing signs of wear, misuse, or alteration;
• promotional items, samples, or free gifts;
• clearance or final-sale items explicitly marked “non-refundable” or “final sale”.

10.4 Proof of Purchase
All returns require proof of purchase (e.g., order confirmation email or receipt). We may refuse returns that cannot be matched to an original order.

11. HOW TO REQUEST A RETURN OR EXCHANGE

11.1 Contacting Us First
Before returning any item, you must contact us within the 14-day window using:

• Email: infos@buyparfum.com

with the following information:

• your full name;
• order number;
• item(s) you wish to return;
• reason for the return (e.g., incorrect item, damaged on arrival, sealed and unused);
• clear photos, if applicable (for damaged or incorrect items).

11.2 Return Authorization
We will review your request and, if it meets the conditions of this Policy, we will provide return instructions and, where applicable, a Return Authorization reference.

Do not return items without contacting us first, as unregistered returns may not be processed.

12. CONDITION OF RETURNED ITEMS

12.1 Inspection on Receipt
All returned products will be inspected upon receipt. We will verify:

• that the item matches the original order;
• that the reason for return is as described;
• that the condition complies with the criteria in Section 10.

12.2 Failure to Meet Conditions
If a returned product does not meet our conditions (for example, if it appears used or unsealed where that is not allowed), we may:

• reject the refund or exchange request; and
• return the item to you at your cost, or dispose of it if you do not respond within a reasonable period.

13. RETURN SHIPPING COSTS

13.1 Our Responsibility
Where the return is due to our error or a product issue, such as:

• incorrect item sent;
• product damaged or defective upon delivery,

we will either:

• provide or reimburse reasonable return shipping costs; or
• arrange a collection or label (where available).

13.2 Customer Responsibility
In all other cases (for example, change of mind on sealed products accepted at our discretion), you are responsible for:

• return shipping costs;
• ensuring that the parcel is safely packaged and shipped via a trackable method.

13.3 Risk in Transit
You bear the risk of loss or damage to items during return shipment. We recommend using a trackable and insured service.

14. REFUND METHODS & TIMING

14.1 Refund Method
Approved refunds will be processed using the original payment method used for the purchase, unless we agree otherwise in writing.

14.2 Amount Refunded
Unless otherwise required by applicable law, the refund amount will typically include:

• the price paid for the returned products;
• original shipping fees only where the entire order is returned and where required by law.

Any non-recoverable customs duties, taxes, or return shipping costs may be deducted where applicable.

14.3 Processing Time
Once we receive and approve the return, we aim to process your refund within 7–14 business days. Actual timing may depend on your bank, card issuer, payment processor, or other financial institution.

15. EXCHANGES & STORE CREDIT

15.1 Exchanges
Where available, you may request an exchange instead of a refund, subject to:

• stock availability;
• the product meeting return conditions.

15.2 Store Credit
At our discretion, we may offer store credit in lieu of a refund, particularly where:

• you prefer credit to repurchase;
• there are complex shipping or customs factors.

Store credit terms and expiry (if any) will be communicated when issued.

16. DAMAGED OR MISSING ITEMS

16.1 Damaged on Arrival
If your order arrives with visible damage:

• document the damage with clear photos of the packaging and product;
• contact us at infos@buyparfum.com within 48 hours of delivery;
• retain the packaging and product until we advise next steps.

16.2 Missing Items
If any items are missing from your order, please contact us within 48 hours of delivery with:

• order number;
• details of missing item(s);
• photos of the packaging, if applicable.

We will investigate and, if confirmed, may re-ship the missing item or issue a partial refund or store credit.

17. NON-DELIVERY & LOST SHIPMENTS

17.1 If Tracking Shows “Delivered”
If the tracking information indicates that your parcel was delivered, but you did not receive it:

• check with neighbors or your building reception;
• verify the delivery address;
• contact the carrier and request a delivery investigation.

We may assist, but we are not responsible for packages that are stolen or misdelivered where the carrier’s records show successful delivery.

17.2 If Parcel is Lost in Transit
If the parcel does not show as delivered and appears lost in transit, we will liaise with the carrier. Once confirmed lost, we may:

• resend the order; or
• provide a refund, depending on stock availability.

18. SPECIAL RULES FOR PROMOTIONS & BUNDLES

18.1 Bundled Products & Offers
For promotional bundles or “buy X, get Y” offers:

• all items in the bundle may need to be returned together to qualify for a full refund;
• if you keep part of the bundle, your refund may be adjusted to reflect the full price of kept items.

18.2 Free Gifts
If a free gift was included with your order and you return the entire order, we may require the return of the free gift or deduct its value from your refund if it is not returned.

19. YOUR STATUTORY RIGHTS

19.1 Local Consumer Law
Nothing in this Policy is intended to exclude or limit any statutory rights you may have as a consumer under applicable law that cannot lawfully be excluded or limited.

19.2 Priority of Mandatory Rules
Where local consumer law grants you mandatory rights that provide greater protection than this Policy (for example, minimum cooling-off periods), the local law will prevail to that extent.

20. CONTACT & CUSTOMER SUPPORT

20.1 If you have questions about shipping, returns, or refunds, or if you wish to initiate a return or raise an issue with your order, please contact us:

• Email: infos@buyparfum.com
• Phone: +971 432 88080

20.2 We will review your message and respond as soon as reasonably possible, usually within our normal business hours.